dg63 Privacy Policy

Introduction & Scope

dg63 ("we", "us", "our") is committed to protecting the privacy and personal data of every player who uses the dg63 online casino and sportsbook platform ("Platform"). This Privacy Policy sets out how dg63 collects, uses, stores, shares, and protects personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the regulations issued by the National Privacy Commission (NPC).

This Policy applies to all individuals who interact with dg63 in any capacity, including registered Players, prospective Players who browse the Platform without registering, and individuals who contact dg63 customer support. It covers all personal data processed through the dg63.org website, any associated mobile-optimised interfaces, and all communication channels operated by dg63.

dg63 acts as the Data Controller in respect of the personal data described in this Policy. Where dg63 engages third-party service providers who process personal data on our behalf, those providers act as Data Processors and are bound by contractual obligations that require them to process data only as instructed by dg63 and in compliance with applicable data protection laws.

This Policy should be read alongside the dg63 Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with dg63.

Data We Collect

dg63 collects the following categories of personal data from players and platform users:

dg63 does not intentionally collect sensitive personal information (as defined under the Data Privacy Act) unless it is strictly necessary for compliance purposes — for example, collecting information related to a self-exclusion request in the context of responsible gaming obligations. Where such sensitive data is collected, it is handled with additional safeguards and processed only for the specific purpose for which it was provided.

How We Collect Your Data

dg63 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, respond to a survey, or update your account profile.
• Automatically — when you access and interact with the dg63 Platform, our servers and analytics systems automatically record technical and usage data such as your IP address, device information, and browsing behaviour on dg63.org.
• Through cookies and similar technologies — dg63 uses first-party cookies and session storage to maintain your login state, remember your preferences, and collect aggregate analytics data. See Section 9 for full details on our cookie practices.
• From third-party payment providers — when you make a deposit or request a withdrawal via GCash, Maya, BPI, BDO, Metrobank, or other supported payment channels, those providers share transaction confirmation data with dg63 to reconcile your account balance.
• From identity verification partners — dg63 may engage third-party KYC service providers who assist in verifying the authenticity of identity documents submitted during the KYC process. These providers return a verification result to dg63 but do not retain your documents beyond the verification transaction.
• From PAGCOR and regulatory sources — dg63 may receive data from PAGCOR or other regulatory bodies in connection with self-exclusion registers, AML screening, or other compliance activities.

Legal Basis for Processing

dg63 processes your personal data on the following legal bases as recognised under the Data Privacy Act of 2012:

• Contract Performance: Processing that is necessary to create and maintain your dg63 account, process your deposits and withdrawals, deliver gaming services, and administer bonuses and promotions you have opted into.
• Legal Obligation: Processing required to comply with Philippine laws and PAGCOR regulations, including anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), KYC identity verification requirements, and mandatory data retention obligations.
• Legitimate Interests: Processing carried out for dg63's legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, responsible gaming monitoring, and internal analytics to improve the dg63 service.
• Consent: Processing for marketing communications (promotional emails, SMS offers, bonus notifications) where you have provided explicit opt-in consent during registration or through your account settings. You may withdraw this consent at any time.

How We Use Your Data

dg63 uses your personal data for the following specific purposes:

• Account Management: Creating, verifying, maintaining, and securing your dg63 Player account, including authenticating your identity at login and during KYC verification.
• Service Delivery: Processing your deposits, calculating and crediting winnings, processing withdrawal requests, and delivering the full range of casino, live dealer, sportsbook, bingo, and fishing game services available on dg63.
• Bonus & Promotions Administration: Crediting eligible bonuses to your account, tracking wagering requirements, and communicating promotion results. Specifically for Filipino players, this includes tailoring PHP-denominated bonus offers and GCash-specific deposit promotions.
• Regulatory Compliance: Meeting dg63's obligations under PAGCOR oversight, including AML screening of transactions above regulatory thresholds, maintaining mandatory transaction records, and responding to lawful requests from Philippine regulatory or law enforcement authorities.
• Fraud Prevention & Security: Monitoring account activity for unusual patterns that may indicate fraud, account takeover, bonus abuse, or money laundering. Automated risk scoring tools may be applied to high-value transactions.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behaviour, applying self-exclusion restrictions upon request, and enforcing the 21+ age verification requirement on all accounts prior to withdrawal access.
• Customer Support: Responding to your support enquiries, resolving disputes, and improving our support quality through anonymised review of support interactions.
• Platform Improvement: Using aggregated, anonymised usage data to understand how players interact with the dg63 Platform, identify areas for improvement, and develop new features and game categories that Filipino players will enjoy.
• Marketing Communications: Sending you promotional offers, bonus alerts, and dg63 news via email or SMS — but only if you have opted in and only until you opt out.

Sharing Your Data

dg63 does not sell, rent, or trade your personal data to any third party. dg63 shares personal data only in the following limited circumstances and only to the extent strictly necessary:

• Payment Processors: GCash, Maya, GrabPay, BPI, BDO, Metrobank, UnionBank, and other supported payment providers receive the minimum data necessary to process your deposit or withdrawal transaction. These providers are independently regulated financial institutions with their own data protection obligations.
• KYC & Identity Verification Providers: Third-party identity verification services may receive copies of your submitted identity documents for the sole purpose of confirming their authenticity. These providers are bound by contractual data processing agreements with dg63.
• Game Software Providers: dg63 integrates games from licensed third-party software providers. These providers may receive technical session data (e.g., Player ID, bet amount, game outcome) necessary to operate the game. They do not receive your name, contact details, or payment information.
• PAGCOR & Regulatory Authorities: dg63 is obligated to share transaction records, player data, and AML reports with PAGCOR and relevant Philippine government authorities upon lawful request. dg63 will comply with valid legal orders from Philippine courts and law enforcement agencies.
• Fraud Prevention Networks: dg63 may share limited data with industry fraud prevention databases to flag accounts associated with confirmed fraud, bonus abuse, or money laundering activity.
• Professional Advisors: dg63's legal counsel, auditors, and accountants may access relevant personal data as part of their professional engagement, subject to strict confidentiality obligations.

All third parties with whom dg63 shares personal data are required to process that data only for the specified purpose, to maintain appropriate technical and organisational security measures, and to comply with applicable Philippine data protection laws.

Data Retention

dg63 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the minimum retention periods required by Philippine law. The following retention guidelines apply:

• Account Data & KYC Records: Retained for a minimum of five (5) years from the date of account closure or last account activity, as required by PAGCOR regulations and the Anti-Money Laundering Act (AMLA). This includes identity documents, registration data, and KYC verification records.
• Transaction Records: All deposit, withdrawal, and wagering records are retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA reporting and record-keeping requirements.
• Support Communications: Customer support correspondence is retained for three (3) years from the date of the last interaction to support dispute resolution and quality improvement purposes.
• Marketing Data: Data held solely for marketing purposes is deleted or anonymised within thirty (30) days of receiving an opt-out request or account closure request, whichever occurs first.
• Technical & Usage Logs: Server access logs and session data are retained for ninety (90) days for security monitoring and fraud detection purposes, after which they are purged or anonymised.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original personal information. Where anonymised data is retained beyond the retention period, it no longer constitutes personal data and is not subject to this Privacy Policy.

Data Security

dg63 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit TLS/SSL Encryption: All data transmitted between your device and the dg63 platform is encrypted using Transport Layer Security (TLS 1.2 or higher). This applies to login, account management, and payment flows.
• Encrypted Data Storage: Sensitive data fields — including identity document data and financial account details — are encrypted at rest using AES-256 encryption within dg63's database infrastructure.
• Access Controls: Personal data is accessible only to dg63 staff who require it to perform their job functions. Access is governed by role-based permissions, and all access to sensitive data is logged and auditable.
• Two-Factor Authentication (2FA): dg63 strongly recommends that all Players enable 2FA on their accounts. 2FA is available via SMS verification and is enforced for all dg63 internal staff accounts.
• Penetration Testing: dg63's platform infrastructure undergoes regular third-party penetration testing and security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to Players, dg63 will notify the National Privacy Commission and affected Players within 72 hours of becoming aware of the breach, in accordance with NPC breach notification requirements.

While dg63 takes all reasonable steps to secure your personal data, no internet-based platform can guarantee absolute security. Players are responsible for maintaining the security of their own account credentials and should contact dg63 support immediately if they suspect unauthorised access to their account.

Cookies & Tracking Technologies

dg63 uses cookies and similar client-side storage technologies to operate the platform, maintain your session, and collect aggregate analytics data. The following types of cookies are used on dg63.org:

• Strictly Necessary Cookies: These cookies are essential for the dg63 Platform to function. They include session authentication tokens that keep you logged in, security cookies that help detect and prevent cross-site request forgery (CSRF), and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
• Preference Cookies: These remember your platform settings, such as your preferred language, display preferences, and recently played games. They improve your experience but are not required for the platform to operate.
• Analytics Cookies: dg63 uses first-party analytics to understand how players navigate the platform — which pages are most visited, how long sessions last, and where players encounter issues. This data is aggregated and anonymised. dg63 does not use Google Analytics or other third-party analytics platforms that share data outside the dg63 ecosystem.
• Security & Fraud Detection Cookies: These help dg63 identify suspicious login patterns, detect account sharing, and flag potentially fraudulent activity based on device fingerprinting signals.

dg63 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the dg63.org platform. You will not see dg63 adverts following you around the web as a result of visiting our platform.

You can control cookie storage through your browser settings. Disabling all cookies may impair the functionality of the dg63 Platform, including preventing you from staying logged in during a session.

Your Data Rights

Under the Data Privacy Act of 2012 and its implementing rules, dg63 Players in the Philippines have the following rights with respect to their personal data:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and shared — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data dg63 holds about you, along with information about how it is being processed. dg63 will respond to access requests within fifteen (15) business days.
• Right to Rectification: If any personal data dg63 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Identity and contact data changes must be supported by appropriate documentation.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that certain data must be retained for the mandatory periods described in Section 7 and cannot be deleted earlier.
• Right to Data Portability: You may request a copy of the personal data you provided to dg63 in a structured, commonly used, and machine-readable format (e.g., CSV), where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on dg63's legitimate interests, subject to dg63's right to demonstrate compelling legitimate grounds that override your objection.
• Right to Lodge a Complaint: If you believe dg63 has processed your personal data in a manner that violates your rights under the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact dg63 support at [email protected] with the subject line "Data Privacy Request". Please include your full registered name, account username, and a description of the right you wish to exercise. dg63 will acknowledge your request within two (2) business days and provide a substantive response within fifteen (15) business days.

Children's Privacy & Age Restriction

The dg63 Platform is strictly intended for individuals who are at least 21 years of age, in accordance with Philippine law governing real-money online gaming. dg63 does not knowingly collect personal data from individuals under the age of 21.

Age verification is enforced as a mandatory step before withdrawal access is granted to any dg63 account. Players are required to submit a valid Philippine government-issued identification document confirming their date of birth as part of the KYC process. Any account found to belong to an individual under 21 years of age will be immediately closed, all balances forfeited, and the matter reported to the relevant Philippine regulatory authorities.

If dg63 becomes aware that personal data has been collected from an individual who is under 21 years of age, that data will be deleted from our systems within 72 hours of discovery. If you believe a minor has created an account on dg63, please contact us immediately at [email protected].

Updates to This Privacy Policy

dg63 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable Philippine law or NPC regulations, changes in the services we offer, or recommendations from our data protection advisors.

When material changes are made to this Privacy Policy — particularly changes that affect your rights or the legal basis on which we process your data — dg63 will notify you via the email address registered to your account and will display a prominent notice on the dg63.org platform for at least thirty (30) days following the update.

The "Last Updated" date at the top of this page reflects the date of the most recent revision. Continued use of the dg63 Platform following the publication of an updated Privacy Policy constitutes acknowledgement of the revised policy. If you do not agree with any material changes, you should discontinue use of the Platform and may request account closure by contacting dg63 support.

dg63 recommends that all Players review this Privacy Policy at regular intervals — particularly before making a significant deposit, requesting a withdrawal, or submitting KYC documents — to ensure they remain comfortable with how their personal data is being processed.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how dg63 has handled your personal data, please contact our support team using the details below:

If you are not satisfied with dg63's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and enforcing the Data Privacy Act of 2012. Information on how to file a complaint with the NPC is available through the NPC's official channels.

For formal written data protection notices or legal correspondence, please include your full registered name, your dg63 account username, a clear description of your concern, and any relevant supporting documentation to help dg63 respond accurately and efficiently.