Responsible Gaming
at dg63
dg63 believes that gaming should always be fun, controlled, and within your means. We are committed to providing every Filipino player with the tools, information, and support they need to keep their gaming experience healthy — whether you're spinning slots in Manila, playing bingo in Cebu, or betting from anywhere in the Philippines.
Understanding Responsible Gaming
Gaming Is Entertainment — Not a Solution
At dg63, responsible gaming is not just a compliance checkbox — it is a core value that shapes how we build and operate our platform. We want every player across the Philippines, from Quezon City to Davao, to enjoy dg63 the way it is meant to be enjoyed: as a form of entertainment, played within personal limits, and never as a way to solve financial problems or escape stress.
Online casino games, slots, bingo, and sports betting are designed for fun. Like any form of entertainment — watching a movie, going to the mall, eating out — they cost money and they have a time limit. The moment gaming stops being fun and starts feeling like a compulsion, a financial pressure, or an emotional escape, it is time to pause, reassess, and reach out for help. dg63 is here for that conversation too.
The Philippines has a growing and vibrant online gaming community, and dg63 is proud to be a platform that puts player wellbeing at the centre of that community. We operate under the regulatory oversight of PAGCOR, which sets responsible gaming standards that all licensed Philippine online gaming operators must follow. dg63 meets and exceeds those standards with proactive player protection tools built directly into the platform.
How dg63 Defines Problem Gambling
Problem gambling — sometimes called compulsive gambling or gambling disorder — is a recognised behavioural condition in which a person is unable to resist urges to gamble, even when gambling is causing significant harm to themselves, their family, or their finances. It affects people from all walks of life, all income levels, and all ages (above 21). It is not a character flaw or a lack of willpower — it is a mental health condition that responds well to early intervention and professional support.
dg63 takes problem gambling seriously. Our platform monitoring systems are designed to detect early indicators of at-risk behaviour, and our support team is trained to respond with empathy and practical assistance. We would rather lose a player temporarily to a self-exclusion period than contribute to long-term harm.
The dg63 Responsible Gaming Pledge
dg63 pledges to: maintain strict 21+ age verification on all accounts before withdrawal access is granted; provide self-exclusion tools that are easy to find and activate; offer deposit, loss, and session time limits that players can set themselves; never market aggressively to players who have shown signs of at-risk behaviour; respond to every responsible gaming support request within 24 hours; and cooperate fully with PAGCOR's responsible gaming framework and any national self-exclusion register programmes.
Quick Facts
- Minimum legal age to gamble in the Philippines: 21 years old
- dg63 enforces KYC age verification before any withdrawal is processed
- Self-exclusion requests are processed within 24 hours
- Deposit limits can be set in your account settings at any time
- All responsible gaming features are free and available 24/7
Remember
- Never chase your losses — each session is independent
- Never gamble with money meant for rent, food, or bills
- Never gamble while under the influence of alcohol or substances
- Never use gambling as a way to cope with stress or depression
- Never borrow money to fund gambling activity
Healthy Gaming Habits
- Set a fixed budget before each session and stick to it
- Set a time limit — and stop when the time is up, win or lose
- Take regular breaks between gaming sessions
- Balance gaming with other hobbies and social activities
- Talk openly about gaming with people you trust
Player Protection Tools
Built-In Safeguards on dg63
Every dg63 account comes with a full suite of responsible gaming controls. These are not buried in settings — they are front and centre, because we want every Filipino player to use them proactively.
Voluntarily exclude yourself from dg63 for a set period — 30 days, 90 days, 6 months, 1 year, or permanently. During exclusion, your account is locked and you will not receive any marketing communications from dg63. Reactivation requires a formal cooling-off review.
Set daily, weekly, or monthly deposit limits in Philippine Peso (₱) directly in your account settings. Once a limit is set, it takes effect immediately. Increasing a limit requires a 72-hour cooling-off period — a deliberate friction that protects you in the heat of the moment.
Cap the total amount you are willing to lose in a day, week, or month. When your loss limit is reached, your account is automatically suspended for the remainder of the period. This prevents the dangerous habit of chasing losses — one of the most common triggers for problem gambling escalation.
Set a maximum session duration — from 30 minutes up to 8 hours. When your limit is reached, dg63 will display a full-screen reminder and log you out automatically. Time limits are one of the most effective tools for maintaining a healthy relationship with gaming.
Take a short break from dg63 without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, or 7 days. During this period, you cannot log in, deposit, or place bets. Your account balance and history are preserved safely until the period ends.
Access a full breakdown of your gaming activity — session durations, total deposits, total withdrawals, and net win/loss — at any time from your account dashboard. dg63 also sends optional reality-check pop-ups during long sessions reminding you how long you have been playing.
Age Restriction
Strict 21+ Verification Policy
Under Philippine law and PAGCOR regulations, the minimum legal age for participating in real-money online gambling is 21 years old. This is not a soft recommendation — it is a hard legal requirement, and dg63 enforces it with a multi-step verification process on every single account before any real-money withdrawal is permitted.
dg63 has zero tolerance for underage gambling. Any account found to belong to an individual under 21 will be immediately closed, all balances forfeited, and the matter escalated to PAGCOR. We would rather inconvenience a legitimate adult player during KYC than allow a single underage player access to real-money gaming.
Age Declaration at Registration
All players must confirm they are 21 or older during the account registration process. A false declaration is a violation of dg63's Terms & Conditions and may result in permanent account closure.
KYC Document Submission
Before the first withdrawal is processed, every player must submit a valid Philippine government-issued ID — such as a PhilSys National ID, passport, driver's licence, UMID, or SSS ID — that clearly shows their date of birth.
Identity Verification Review
dg63's KYC team reviews submitted documents against the registration data. Any discrepancy in date of birth, name, or document authenticity triggers an additional review and may suspend withdrawal access until resolved.
Ongoing Account Monitoring
Even after initial KYC approval, dg63 monitors accounts for behavioural patterns inconsistent with a verified adult player. Suspicious activity may trigger a secondary identity review at any time.
How To Set Limits
Setting Your Deposit & Loss Limits
Setting spending controls on your dg63 account is quick, free, and available 24/7. Here is how to do it after logging in:
Via Account Settings
- Log in to your dg63 account
- Go to My Account → Responsible Gaming
- Select the limit type: Deposit, Loss, or Session Time
- Choose the period: Daily, Weekly, or Monthly
- Enter your desired limit amount in ₱ (Philippine Peso)
- Confirm — limit takes effect immediately
Via Customer Support
Prefer to speak to someone? Contact our 24/7 support team at [email protected] and request a limit adjustment. Our team will apply it to your account and send you a confirmation. Support is available in both English and Filipino (Tagalog).
Important: Increasing Limits
To protect you from impulsive decisions, any request to increase an existing limit will only take effect after a mandatory 72-hour cooling-off period. Decreasing a limit, on the other hand, takes effect immediately. This asymmetry is intentional and designed to give you a safety buffer when emotions are running high.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Many players do not realise they have crossed a line until the impact on their finances, relationships, or mental health becomes serious. Being honest with yourself about these warning signs is the first step toward getting back in control.
Chasing losses — Continuing to play after losing in an attempt to win back what you have lost, often with larger bets than originally planned.
Gambling with essential money — Using funds meant for rent, utilities, groceries, or other necessities to fund gaming sessions.
Hiding your gambling — Being secretive about how much time or money you spend on gaming, or lying to family members about your activities.
Inability to stop — Feeling restless, irritable, or anxious when you try to reduce or stop gambling. Unsuccessful attempts to cut back over a period of time.
Borrowing money to gamble — Taking loans, using credit cards, or borrowing from friends and family specifically to fund gaming activity.
Gambling as emotional escape — Turning to gaming to cope with stress, depression, loneliness, anxiety, or other difficult emotions rather than addressing the root cause.
Neglecting responsibilities — Missing work, skipping family events, or abandoning personal responsibilities because of the time spent on gaming.
Self-Assessment
Check In With Yourself
Answer these questions honestly. If you find yourself saying "yes" to more than two or three of these, we encourage you to reach out to our support team or one of the helplines listed below.
Have you ever spent more money on gambling than you originally planned in a single session?
Have you gambled with money that was budgeted for household expenses or personal bills?
Have you tried to win back money that you had already lost on a previous session?
Have you felt anxious, irritable, or unable to focus when you are not gambling?
Have you hidden the extent of your gambling from family members, a partner, or close friends?
Have you borrowed money from anyone — or used a credit card — specifically to fund a gambling session?
Has gambling affected your performance at work, school, or your ability to meet family responsibilities?
Have you ever felt that you need to gamble with increasingly larger amounts to feel the same level of excitement?
If you answered "yes" to any of these questions, you may be experiencing early signs of problem gambling. This is not a judgment — it is information that can help you take action before the situation becomes more serious. Contact dg63 support or reach out to a helpline. You are not alone, and help is available.
Support Resources
Helplines & Support Organisations
If you or someone you know needs help with problem gambling, the following organisations provide free, confidential support for Filipino players and their families.
PAGCOR Responsible Gaming
PAGCOR operates a responsible gaming programme for all licensed operators in the Philippines. Players can request self-exclusion from the PAGCOR national self-exclusion register, which applies across all PAGCOR-licensed establishments.
NCMH Crisis Hotline
The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline for Filipinos experiencing mental health difficulties, including gambling-related stress, anxiety, and depression. All calls are free and confidential.
Gamblers Anonymous PH
Gamblers Anonymous Philippines offers peer support meetings for individuals struggling with compulsive gambling. A 12-step recovery programme with chapters across Metro Manila, Cebu, and Davao. Free to join, no registration required.
dg63 Support Team
Our own responsible gaming support team is available 24 hours a day, 7 days a week. Contact us to activate self-exclusion, set account limits, request a cooling-off period, or simply talk to someone who understands. We respond in English and Tagalog.
Family Members & Loved Ones
If you are concerned about a family member's gambling behaviour, dg63 support can advise on third-party self-exclusion options and how to approach the conversation. You can contact us confidentially at [email protected] — you do not need to be the account holder to seek guidance.
Play Smart. Play Responsibly.
Enjoy dg63 — On Your Own Terms
dg63 is the Philippines' most Filipino-first online casino — slots, live casino, bingo, and sports betting built around fun, fairness, and player protection. Set your limits, play your way, and know that dg63 always has your back.
🔞 Must be 21 or older to play. Gambling is for entertainment only. Please play responsibly.